Transform your customer service into a revenue driver
Supercharge your business with Set Sail Intelligent Contact Center to automatically handle 85%+ of inquiries and convert 60%+ of leads into sales. Our Contact Center enables you to attract new customers via new ways of conversational marketing, engage the existing customer on their channel of choice, automate your business workflows, and transact using chats with ease.
Launched Contact Center Solutions
Inquiries Handled per Year
Average Containment Rate
Reduction in Customer Wait Time
Our A.I. Contact Center Solution
Instantly connect customers with products:
AI-powered chatbots are the new sales agents who recommend products based on user behavior and identify potential leads across various messaging channels, like post comments, DMs, Story Mentions, and more.
AI Customer Care
Handle your customers expereincespersonally:
Set Sail’s advanced Natural Language Processing Engine can automatically resolve 85% of inquiries as your first line of support. Time-consuming and repetitive FAQs can be answered 24X7 and personally depending on the dialog contexts and CRM attributes.
Business Process Automation
Customize the ideal workflow for your business:
agents are trained to perform order tracking, appointment scheduling, and loyalty management, making it effortless to scale your contact center. Businesses can also connect key customer information via a library of pre-built connections with popular business systems such as Salesforce and Siebel CRM.
Trusted by Many Global Brands
Our Intelligent Contact Center Solution is used by many global brands in industries, including Insurance, Banking, Public Services, Utilities, Telecom, Retail, Luxury Goods, Transportation, and Properties Management.
The next-generation contact center unifies Customer Care and Leads Generations.
Our intelligent contact center agents are your sales, marketers, customer service reps - all at the same time.
Contact Center AI
Hire our Contact Center AI to automatically handle repetitive customer inquiries, engage with potential leads across various social media channels and build customer loyalty powered by CRM integration.
One AI across all channels
Contact Center AI is built to support omni-channel pre-sales and after-sales support.
Drive sales 24X7
Contact Center AI can help customers explore and understand your product offerings, and complete the transactions without human assistance.
Understand your customer better
Contact Center AI would automatically tag customers based on their behavior and help brands understand their target market better.
Deep CRM integrations
Supporting built-in integrations with various CRMs such as Salesforce, Siebel, the Contact Center AI can help grow your loyalty program with ease.
Our solution is modular and self-serviced, which allows the brands to customize their Contact Center AIs anytime.
Continuously learning, never stop improving
Contact Center AI is continuously learning from conversations with customers and always improving the quality of the services provided.
Build the contact center that you want
Supercharge your digital transformation by unifying all the pre-sales and after-sales journeys in a single platform.
Seamless transition from AI to human
We employ a hybrid contact center approach where human agents can work seamlessly with the AI to handle 100% of all customer interactions in a single platform.
Same customer experience across all touchpoints
Regardless of the customers contacting you via email, phone calls, Facebook, Instagram, or WhatsApp, they can expect the same level of quality services. Our contact center solution would translate the user journeys into the best conversational experience that best fits the channel.
Powerful integrations lead to meaningful conversations
Empowered by integration with various enterprise solutions, like CRM, Analytics, and Product Directory, the AI Agents can perform a wide range of services for the customers on the spot - without the need of human assistance and lag time.
Contact With Us
It's very easy to get in touch with us. Just use the contact form or pay us a visit for a coffee at the office.