Single platform to manage all your business workflows using conversations
Time spent on mobile messaging is on the rise. Customers now expect businesses to be able to provide services using Messaging channels, including sign-ups, onboarding, document submission, quotation, and payments. Our conversational workflow builder enables enterprises to complete most of their business processes with ease.
Automate Business Processes using Conversations
Sales Leads Capture
Collect required information for the Sales team to follow up.
Onboarding
Step-by-step process to guide the customer to sign up for your services.
Order Change
Allow your customers to modify orders on WhatsApp, WeChat, FB Messenger and more.
Refund
Streamline your refund process and notify the customer for updates on messaging channels.
Complaints
Improve customer satisfaction by immediately responding to complaints.
Payments
Transact with your customers using automatically generated payments links on messaging channels.
Loyalty Management
Provide your customers with a convenient way to check their loyalty points and latest offers.
IT Helpdesk
Pre-defined IT Helpdesk workflows to automatically help users to create support tickets, modify requests and check ticket status.
HR Inquiry
Pre-built HR Agent to help internal staff to apply for annual leaves, check expense claims, and understand HR policies.
Image Recognition
Recommend similar products to customers using image recognitions.
RPA Integrations
Integrate with RPA solutions like Automation Anywhere or UIPath to improve your business processes with a conversational interface.
Notifications
Enables your customers to receive important notifications from WhatsApp about their accounts, orders and offers.
Business workflow that can understand natural langauges
Each workflow can be integrated withe the NLP Engine where user inquiry can trigger a specific workflow, and the AI Agent can perform multi-turn dialogs with the customers to fill in the required information to complete the service requests.
Pre-built business workflows for various use cases
Our Enterprise Contact Center Solution has various workflow templates that help resolve your business needs, like HR Inquiry, IT helpdesk, Refund and Complaints, etc.
Third-Party App Integrations
Empower the AI Agent with third-party app integrations, such as CRM, Live Chat, Product Recommendation, Image Recognition, and many more.
Third-party Integrations
Set Sail Contact Solution has developed integrations with various enterprise software.
Contact With Us
It's very easy to get in touch with us. Just use the contact form or pay us a visit for a coffee at the office.