Improve Customer Satisfaction with Smart Agent
Over 60% of the inquiries are repetitive and straightforward, that can be answered immediately by AI-enabled Agents. With smart routing and automated question answering, over 85% of the inquiries can be resolved without any assistance from human agents.
Natural Language Processing Solution for Enterprise
Set Sail has deployed over 50 AI-enabled Virtual Assistants across various industries, including banking, insurance, retail, e-Commerce, public services, and utilities.
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Pre-trained AI-enabled Virtual Assistants for Different Sectors
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Best-in-class Accuracy in Question Answering and Named Entity Extraction
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Support Multiple Languages like Cantonese, Mandarin, English, Vietnamese, Thai and more.
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Extensive Corpus Data in Business Services like Human Resources, IT Support, e-Commerce Sales and Retail After-sales Support.
Understand Code-mixing and Colloquial Inquiries
Our proprietary deep learning NLP models can understand user inquiries that involve multiple languages and colloquial expressions like slang.
Contextual Understanding
The AI Agent can provide different responses to users based on their previous conversations, touch-points of the dialogue, and user's background information.
Information Extraction
The NLP models can extract useful information from the conversation for user labeling, topics analysis, and integration with other enterprise systems for further processing.
Hire an AI-enabled Virtual Agent to Improve your Customer Care
Our smart agents are working around the clock to help resolve >100M inquiries each year. They work hand in hand with human agents to resolve all kinds of inquiries, regardless of how simple or complex they are.
Contact With Us
It's very easy to get in touch with us. Just use the contact form or pay us a visit for a coffee at the office.