Through Sailor A.I., you can develop virtual assistants to take on high-volume and repetitive tasks for IT helpdesks, Pre-sales inquiries, HR support, and other functions.
The solution enables your support staff to work in parallel with human agents in resolving both simple and complex inquiries powered by Natural Language Processing technologies.
For Cantonese & Mandarin, we make use of our proprietary engine to understand the natural languages. For other languages including English, our chatbot framework can be integrated with Google or Microsoft NLP services.
In order to teach the bot engine how your business process works, all the business logic and best practices process can be encapsulated in a single text file – so the interfaces with your customers are completely transparent and clear to understand. Once the business process is set up and integrations with internal databases are completed, we will provide a Business Process Interface where administrator can easily monitor the business processes and the conversations in the production environment. Our business process engineer can also help customize any changes to existing processes and introduce new processes, while ensuring the integrity of the overall user experience.
The interface can also be used as a knowledge base for human agents to understand the standard business processes while handling customer requests, making each agent to become more productive and efficient.
Our solution supports integration with Facebook Messenger, WhatsApp, WeChat, LINE, Telegram, Web-based Chatroom, native mobile applications and private APIs.
The Chatbot Control Portal includes a module that allows administrator to search for users who have previously mentioned a certain topic. With this module, brand manager can tailor the marketing message to be broadcasted to all the targeted users in real-time. The users will receive the messages via push notifications from the Facebook Messenger.
+852 6688 0053
info@setsailsoftware.com
Unit 803, 8/F, Lai Cheong Factory Building,
479-479A Castle Peak Road,
Cheung Sha Wan, Hong Kong
SET SAIL SOFTWARE