• >150
    Launched AI Solutions
  • >120,000,000
    AI Replies per Year
  • >88%
    Average AI Automation Rate
  • >98%
    Reduction in Customer Wait Time
About Our features

Our A.I. Contact Center Solution

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Sales Automation

Instantly connect customers with products:
AI-powered chatbots are the new sales agents who recommend products based on user behavior and identify potential leads across various messaging channels, like post comments, DMs, Story Mentions, and more.

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AI Customer Care

Handle your customers expereincespersonally:
Set Sail’s advanced Natural Language Processing Engine can automatically resolve 85% of inquiries as your first line of support. Time-consuming and repetitive FAQs can be answered 24X7 and personally depending on the dialog contexts and CRM attributes.

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Business Process Automation

Customize the ideal workflow for your business:
agents are trained to perform order tracking, appointment scheduling, and loyalty management, making it effortless to scale your contact center. Businesses can also connect key customer information via a library of pre-built connections with popular business systems such as Salesforce and Siebel CRM.

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Our Clients

Trusted by Many Global Brands

Our Intelligent Contact Center Solution is used by many global brands in industries, including Insurance, Banking, Public Services, Utilities, Telecom, Retail, Luxury Goods, Transportation, and Properties Management.

The next-generation contact center unifies Customer Care and Leads Generations.

Our intelligent contact center agents are your sales, marketers, customer service reps - all at the same time.

About Our technology

Contact Center AI

Hire our Contact Center AI to automatically handle repetitive customer inquiries, engage with potential leads across various social media channels and build customer loyalty powered by CRM integration.

One AI across all channels

Contact Center AI is built to support omni-channel pre-sales and after-sales support.

Drive sales 24X7

Contact Center AI can help customers explore and understand your product offerings, and complete the transactions without human assistance.

Understand your customer better

Contact Center AI would automatically tag customers based on their behavior and help brands understand their target market better.

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Deep CRM integrations

Supporting built-in integrations with various CRMs such as Salesforce, Siebel, the Contact Center AI can help grow your loyalty program with ease.

Self-serviced SAAS

Our solution is modular and self-serviced, which allows the brands to customize their Contact Center AIs anytime.

Continuously learning, never stop improving

Contact Center AI is continuously learning from conversations with customers and always improving the quality of the services provided.

About Our Goal

Build the contact center that you want

Supercharge your digital transformation by unifying all the pre-sales and after-sales journeys in a single platform.

Seamless transition from AI to human

We employ a hybrid contact center approach where human agents can work seamlessly with the AI to handle 100% of all customer interactions in a single platform.

Same customer experience across all touchpoints

Regardless of the customers contacting you via email, phone calls, Facebook, Instagram, or WhatsApp, they can expect the same level of quality services. Our contact center solution would translate the user journeys into the best conversational experience that best fits the channel.

Powerful integrations lead to meaningful conversations

Empowered by integration with various enterprise solutions, like CRM, Analytics, and Product Directory, the AI Agents can perform a wide range of services for the customers on the spot - without the need of human assistance and lag time.

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about us

Contact With Us

It's very easy to get in touch with us. Just use the contact form or pay us a visit for a coffee at the office.

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We have presences in

China 🇨🇳
Hong Kong 🇭🇰
Thailand 🇹🇭
Vietnam 🇻🇳
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